Conditions & Terms of sale

AYSTONE website and related services are made available to you in accordance with the following Terms & Conditions. Please read them carefully before ordering. We may make amendments to these terms and to the information contained in our website, without obligation to inform you in advance, so we advise you to check back often. By accessing or using any part of the site, you agree to be bound by these terms and conditions. If you do not agree to all the terms and conditions, then you may not access the website or use any services.

1. The contracting parties
“Buyer” means a customer is understood both as a consumer, namely any natural person who is acting for purposes which are commercial activity, business or profession, whether as a professional, natural person, public or private legal person, corporate body not recognized with independent legal subjectivity, that in concluding the contract acts in the framework of its business.

2. Applicability of these general conditions of sale
These general conditions of sale apply exclusively the supply of the products offered for sale by AYSTONE it called on the website and are therefore excluded in case of supply of services or in case of sale of products by parties other than and / or other third parties and may be present on the site through links, banners or other hypertext links. These General Terms and Conditions, hereinafter referred to briefly “Conditions” should be read to prevail over any other agreement, stipulation and / or the Convention occurred in any capacity between the parties, except, in every case, the expressed acceptance by the seller. This is subject to acceptance of purchase proposal. There are shown the conditions of sale that will remain effective until changed by the seller. Any changes to the conditions of sale will be effective from the moment they are published on the website and they will refer to sales made from that moment on.

3. Subject of the online contract and its definition
To purchase agreement “on line” means the distance contract and that the legal transaction concerning goods and / or services concluded between a seller, AYSTONE, Productions Associées asbl, Rue Emile Féron 70 1060 Bruxelles, TVA: BE0896.755.397 and a buyer in the context of a remote sales system organized by the seller who, for this contract, uses the technology, of distance communication called “Internet.” All contracts, therefore, be concluded through direct by the buyer to the corresponding website at

4. Governing law
All Terms are governed by and construed in accordance with Belgian law and subject to the exclusive jurisdiction of the Belgium Court, which the courts of Liège district are the only one competent.

5. Intellectual property rights
All content on this site, including, but not limited to: informational content, graphic elements and images, and program code such as html and JavaScript are the copywrited material of AYSTONE and may not be reproduced in any manner without our expressed written consent.

6. Limits on liability
None of our directors, employees, suppliers or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website.

7. General terms of sale

By using this site, you certify that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to proceed an order on this website.

Please note that upon placing an order, a receipt is automatically mailed confirming the purchase intent. This receipt does not constitute a contract, and orders may be canceled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, order to appear to be placed by dealers, resellers or distributors or any other reason, as we see fit. Please further note that AYSTONE shall have the right to refuse or cancel any such orders whether or not your credit card has been charged. If your credit card has already been charged and your order is canceled, AYSTONE shall issue a credit to you. After a cancellation, you will receive an email to notify you.

Prices for our products are subject to change without notice. We reserve the right at any time to discontinue any product at any time, to modify or discontinue the service (or any part or content thereof) without notice. All prices on our site are listed in Euro, US Dollar or Pounds, but charged in Euro. The exact exchange rate that you will pay is as accurate as possible, but in general it will match very closely with the going exchange rates. All prices includes 21% Belgian TVA for shipment within E.C.

Certain products may be available exclusively online through the website. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information at any time (including after you have submitted your order).

We do our best to keep the available stock accurate. It may however happen that you purchased an item out of stock. In that case, we will contact you to offer an exchange or the total refund of your order. We are under no obligation to compensate you.
If you want a stone of another proposed color or shape, you can combine color / shape as you like, for that we contact and possible meet with your request based on availability.

You agree to provide current, complete and accurate personal and account information for all purchases made at our store, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

8. How to Purchase and Payment
Every item sold is accompanied by a “product sheet” containing:
• reproductive photograph of the proposed sale well that, as it may be realized with the maximum care, could not fully and faithfully represent the product, the photo is to be considered in fact, only by way of example;
– a general description of the product identified by a name;
– availability of the same;
– materials and metals with which it is made good;
– indicative measurement of the product;
– weight of the stone with small parts;
– general and specific characteristics of the good;
– the retail price inclusive of ancillary costs such as example the VAT and transport costs.
The Seller reserves the right to change prices at any time and without notice, but they will be charged to the customer the prices shown at the time of order confirmation.
To start the time of purchase is necessary to select the product to be purchased and add to cart: product selection is done with a click on the “buy” button;
The “Shopping Cart” may contain one or more products and can be changed at any time before the payment of the passage; adding to the cart can either be done by catalog which subsequently from the product.
Once you have chosen the product of purchase must select the command “Proceed to check-out” and until you have completed the verification process (Cd. Check-out) you will be asked to sign in with their account staff subject to prior registration to the site as will be below. It should be noted, however, that you can complete the verification process (Cd. Check-out) without logging in, but in this case it will be required anyway to insert personal data and payment, required to execute the order.

1. Site Registration
The registration does not entail any obligation. Registering is free and extremely simple. Once you’ve entered all your personal information, these will be saved by using a user name (ie. username) and a password both of the latter, will be called as many times as you want to place an order. Register on the site allows the following advantages:
• Ability to save items in your wishlist for later visual;
• Possibility of quick ordering;
• Ability to view previous orders;
• Easy to manage and modify personal data.

2. Sales prices and transport
All the selling prices of the exposed services and indicated website are inclusive of VAT and all other taxes (unless otherwise stated).

For countries in EU, all products are submitted to Belgium VAT of 21%. The VAT is included in the prices displayed on the webstore. All countries out of EU are submitted to customs charge. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. We are unfortunately unable to advise the amount of these charges.
Where provided for the cost of transport is duly highlighted page within the site that the customer will take care to see before confirming the purchase; in the event of delivery abroad will be charged to the purchaser any additional costs due to taxes or fees provided by law in the State of destination.
The order confirmation will be made after:
Have carefully read and agree to the “Terms and Conditions of General conditions of sale”;
I have read the Privacy Policy and therefore authorized the processing of personal data;
You press “check out”, through which you access the payment;
Enter the information that is essential for taking and shipment of the goods listed in the “order summary.”

3. Payment
Before accepting the order and then before sending the confirmation, the customer must check the final sale price.
Payment may be made in the manner indicated on the site and form part of these general conditions of sale.
Via the Paypal system, the customer is redirected to a summary of the order form containing the fields or enter personal data, those of credit card and address shipping.
The process includes a first step of insertion of data and in a second confirmation step.
The seller guarantees that all data provided by the purchaser for the purpose will be sent to banks the payment of the price will be chosen and, accordingly, from the latter protected in the manner and within the terms provided by law.
Different payment methods must be expressly agreed and authorized in writing by the seller.
or each order will be sent an invoice with the product.
More precisely orders placed on the site can be paid using the following payment methods:
Paypal, visa, mastercard,
Advance bank transfer to the following coordinates IBAN BE 090636 1941 5157 BIC GKCCBEBB
In this case as ordered by the purchaser is kept engaged until receipt of proof of the transfer.
The transfer must be made within three working days from the date of acceptance.
The purpose of the payment by bank transfer must contain: the order number (found in the email confirmation order made); the date of the order; name and surname of the order.

4. Security
Our store is hosted on WORDPRESS. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through WordPress data storage, databases and the general WordPress application. They store your data on a secure server behind a firewall.
All of the online transactions are processed securely by the merchant service providers wirecard and PayPal. Your credit card number will be encrypted when your order is placed using SSL encryption software. The merchant providers then inform WordPress, via the encryption system, the outcome of that transaction.
5. Revocation period
You can email us at  to cancel any order made until the reception of the shipment confirmation. From this time, you have 14 days from the reception of the goods to send back the items not wished for an exchange or a refund. The shipping back is at your charge and we do not refund shipping cost. Questions about the Terms & Conditions or about your personal information should be sent to us at


Dear Friends Aystone,
As you may have heard, the new General Data Protection Regulation (“GDPR”), will come into effect  on May 25, 2018. To  comply with GDPR consent requirements, I inform you which data is stored, how it is collected and what it is used for.
Your email address was added because you once registered on my website or directly when we met at an exhibition. The only personal information used and stored for sending this newsletter are the First, Last Name and the email address. This data is stored at the online newsletter provider Mailchimp.
I will use your data (email and name) exclusively to send you information related to my exhibitions, events and news. I will never share, sell or divulge any of your personal information.

To continue to receive my emails you need take no action.
However, you can change your preferences, or unsubscribe, at any time by using the email: (send us just NO)

Kind Regards,


Withdrawal form AYSTONE