Shipping & return

1. Deliveries
All orders take approximately 3-7 business days to dispatch. If an item is on back ordered or out of stock it may take up to 3 weeks to dispatch from our warehouse. Unfortunately, it is not possible to make any amends to your order once your order has been placed. All Orders are shipped via Standard Postal Service.
We don’t process or deliver orders during weekends and national holiday. Every order placed on Friday after 3pm GMT, Saturday, Sunday and national holiday will be processed on the following working day.
We can’t be held responsible for delay due to the weather, mistake from the delivery service or due to a control of the customs.
The European Union will be required to indicate the country of destination and on that basis, with the total weight, the entire amount will be calculated the amount of the entire shipment (plus shipping products). The delivery day will depend on the destination, 3 to 5 working days and the goods ordered. Any customs fees due to the law import of withdrawal are borne by the buyer.
Any damage to the packaging and / or product or the mismatch the number of packages or information must be challenged by the buyer upon delivery, putting the word.
“Accepted with reservation” on the courier’s delivery receipt. Once you signed the courier transport document, the customer can not make any objection about the external conditions of the products delivered. In addition, the buyer agrees to report within one day after delivery the seller, by sending a registered letter with return receipt, anticipated by mail at aystone.design@gmail.com   any and all eventual problems regarding the physical integrity, correspondence or completeness of the products received.

2. Complaints, warranties and complaints
Any dispute as to the integrity, defects and / or product defects purchased must be reported by the buyer, subject to revocation, within 24 hours from the day of receipt of the goods by sending a registered letter with acknowledgment of receipt at aystone.design@gmail.com
Once we receive your return/exchange request we will agree an exchange or credit and provide instructions to return the item. Damaged/Incorrect items must be returned unworn, repacked in the original packaging. Assuming that our return’s policy has been adhered to returned goods will be credited within 30 day of our receiving them.
The product must be delivered to the address expressly communicated.
The seller reserves the right to verify the actual defect denounced by the customer and thus make the replacement until after the inspection.
The costs of returning the product sold to the seller remain with the purchaser.
AYSTONE guarantees for 5 years the stones of attachment system, as long as the stone being a very delicate subject, it needs care and maintenance, not shown to be ruined.
The guarantee, in fact, will not be applicable in case of negligence, carelessness in the use and maintenance of the product.
Any complaint relating to deliveries of products and their characteristics at the time of delivery must be reported by the buyer to the seller through this e-mail : aystone.design@gmail.com
Complaints must contain a description of their subject and the grounds on which they are founded.

3. Return Policy
You have 10 days from the reception of your order to exchange or return your item(s). The period starts the day after the day that goods are received. We kindly ask customers exercising this right to return the goods unused, in the original packaging and with tags attached, with all user information. The Distance selling regulations state that you are allowed to examine the products as you would in a shop, for example you can take the garment out of its packaging and examine it, and you can try it on, however we ask that you do not wear it for more than the time needed to try it on (no more 10 minutes).
The purchaser is entitled to withdraw without penalty, the only charge against him are those relating to product shipment.
To exercise this right please contact us. We will need confirmation in writing, as well as your name, address and invoice number, please submit this via email to aystone.design@gmail.com . When exercising the right to cancel during the cooling-off period, goods are to be returned at the customer’s expense. We will send you the correct address to return the goods, this may not be the same address from which the goods were sent. Do not refuse to accept the goods from your postal service, accept the goods from your postal service and the correct address to return the goods will be supplied within 24 working hours.
You must use a reputable delivery service that can provide evidence that they have delivered the goods back to us. Please also ensure that goods are packed with sufficient outer packaging to ensure that no damage is caused in transit. We will not be responsible for such damage and would suggest you take out insurance with your delivery service to cover this.
Assuming that our return’s policy has been adhered to, returned goods will be credited within 30 day of our receiving them.
If in doubt about any aspect of our returns policy, please either email or phone us and we will be happy to help.
Items sent back without authorization may not be accepted for a refund or exchange.
In case of exercising the right of withdrawal, the reimbursement of the price paid will be in the shortest possible time and not later than thirty days from receipt of the registered that communicates the intention to withdraw but not before the return of the product purchased.
If you experience some of the goods damaged any costs repair will be deducted from the amount to be repaid. If the methods and terms are not respected for the exercise of the right of recess, the customer will not be entitled the repayment of the funds paid.

4. Exchange
However, possible taxes and duties are in charge of the customer. Exchanges are subject to quantities availability.

5. Product aspect
The color of the stone may vary slightly from this picture, as he comes to natural stone, all images are purely indicative.

Withdrawal form AYSTONE